QTS DATA CENTERS
DATA CENTRE STRATEGY
QTS DATA CENTERS
HEADQUARTERS: KANSAS, US
CO-CEOs: DAVID ROBEY AND TAG GREASON
QTS Data Centers is a global digital infrastructure provider whose data centre strategy prioritises customer experience, combining softwaredriven transparency, 24 / 7 operations support and continuous feedback to refine services.
all incidents, inquiries and day-to-day issues across its portfolio.
The OSC operates 24 / 7, staffed by team leads, engineers and support representatives whose remit goes beyond ticket closure to maintaining the highest levels of customer satisfaction. QTS engineers describe the OSC as a premium example of the firm’ s customer experience model, ensuring consistent service regardless of site or region.
Crucially, QTS extended this model into Europe, launching OSC services across European locations in June 2025. QTS framed the OSC as not merely about customer support but about a commitment to reliability and excellence, recognising that timely, expert support is essential as enterprises and hyperscalers grow workloads in new markets.
By aligning global processes, telemetry and escalation paths, the OSC becomes both a service desk and a strategic control point, ensuring incident feedback feeds directly into platform and process improvements.
Service Delivery Platform and data-driven transparency QTS’ s Service Delivery Platform( SDP) is the digital counterpart to the OSC, offering customers real-time visibility and control over their environments from any device.
72 April 2026