The SDP collects and surfaces telemetry from power, connectivity and asset management systems, allowing customers to visualise, operate and optimise data centre operations remotely. In 2023, QTS added three new real-time visualisation applications to SDP, complementing its Smart Family of remote management tools.
“ SDP leverages years of digitisation and telemetry that connect our customers to our data centres through software,” said Brent Bensten, Chief Technology Officer at the time of announcement.“ Today, QTS’ s data centres are born smart and born connected.”
The company reports an overall NPS score of 85, underscoring the company’ s emphasis on customer satisfaction. Identity and access management is integrated into SDP, with customers able to manage site access, view badge activity and align physical security with digital permissions in a single interface.
Voice of the customer and iterative improvement QTS’ s customer experience strategy relies on a formal voiceof-the-customer programme that translates user feedback into concrete changes.
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