DATA CENTRE STRATEGY
Customer experience is not a marketing slogan at QTS but a central pillar of its data centre strategy, shaping investment decisions from software platforms to staffing models. The company positions its“ Powered by People” culture as the foundation of long-term partnerships, with teams encouraged to solve problems proactively rather than simply meet service levels.
A key proof point is QTS’ s industryleading Net Promoter Scores, sustained at the top of the sector for several years running, signalling consistent customer advocacy in a demanding market.
Inside QTS’ s Operations Support Center QTS consistently announces industryleading customer service metrics, having maintained top-tier NPS scores for nearly a decade. Independent NPS surveys rank the company at the top of the data centre sector for overall satisfaction and brand perception.
“ QTS is driven by a commitment to the customer experience and we are pleased to maintain our industryleading NPS ranking,” said David Robey, Co-CEO at QTS. This emphasis on measurable outcomes underpins the company’ s strategy to differentiate on service in a market where power, space and connectivity increasingly look commoditised.
At the operational layer, QTS has built a multi-tier Operations Support Center( OSC) acting as the central point of contact for every customer, handling
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