GXO WHITEPAPER
Deep, meaningful collaboration cannot, however, be a unilateral endeavour. It requires organisational change on both sides. All parties have a role to play, and the hyperscalers that are best positioning themselves for success embrace shared decision rights, cross-functional alignment and earlier logistics involvement in expansion planning. In some cases, this orchestration needs flexibility since the most profound and successful transformations are a mutual process.
Donna articulates what this kind of collaborative partnership looks like at its highest expression: being present in the customer’ s strategic conversations, not just their operational ones. That presence – being invited to the table when a customer is making decisions about their next wave of expansion – is, in her view, the truest indicator that a logistics relationship has moved beyond transactional.
“ I’ ve always believed that you know you’ re succeeding as a supplier when your customer invites you to the table when they’ re making strategic decisions. If you’ re invited into those conversations, you’ ve moved to the partner stage”
Donna Del Rosso Senior Vice President of Data Centre Logistics GXO datacentremagazine. com 81