JOHNSON CONTROLS
The secret to Johnson Controls’ success is its consistency, with every facility around the world requiring identical performance.
“ Our ability to deliver the same technical solution, whether that location is in Phoenix, Arizona, Scotland, Dubai or Singapore allows our customers to have predictability of how those systems will perform,” Todd explains.“ This then leads into scalability – having both the capital infrastructure to build our solutions and the field infrastructure to implement solutions.”
He adds:“ When you think about the scale our customers are building at, then you start to see some of the restrictions of that growth. Partners like Johnson Controls are able to come in and help these customers overcome these challenges by providing innovative
“ Our worldwide presence means we can share all our knowledge between countries to make us more consistent and efficient in making critical decisions”
JESUS MARTINEZ SASTRE, DIVISION DIRECTOR FOR CFS IBERIA AND PORTUGAL AND CONTROLS DOMAIN FOR SOUTHERN EUROPE, JOHNSON CONTROLS solutions that reduce the power consumption on the cold chain and reduce water usage rates, for example.”
The company consolidated previously separate regional teams three years ago in order to create a more unified approach.
“ These teams had vast knowledge about data centres, but only through the lens of their specific customers,” Aaron explains.“ It’ s about having everybody on a central team to share best practices. It’ s been a blessing to how we can support customers.”
Jesús adds:“ We devote many resources and hours to actively listening to the customer. Once we understand their needs, protocols and procedures, we are able to create an ecosystem and manage to offer the most advanced service that exists today for the data centre segment.”
As a result, Johnson Controls’ customer relationships have evolved beyond traditional transactional arrangements. The company embeds engineers directly in client design processes, with these partnerships typically spanning 12 to 18 months before commercial agreements.
Likewise, service standards have been elevated to match data centre criticality levels, as mission-critical facilities demand immediate attention.
“ The SLAs are much faster. It’ s two to four hours to respond instead of two to four days,” Aaron explains.
Johnson Controls maintains over 40,000 field-based employees globally to support these commitments.
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