PRGX
window of time . This , according to Green , is where data still requires a human touch . “[ AI ] is really about empowering people to do what they ’ re good at rather than complete every task manually ,” he said . “ But if you think about what [ examining an audit ] takes , it ’ s as much an art as it is a skill . You can ’ t just take someone off the street and put them in front of a dataset .”
To make tough decisions about which new technologies to use , Green defaults to placing PRGX clients first . “ What ’ s the business trying to achieve ?” he asked . “ Is it additional revenue ? Is it increasing the client pool size ? We ’ re focused on what the business wants .” Moving to Cloud PBX — a virtual , internet-based business phone system - for example , was a lifesaver . “ In early 2020 , when we started working from home , we didn ’ t lose communication . It ’ s that kind of empowerment and desire to serve our clients that really makes us successful .”
Given his focus on people and building strong teams , it ’ s no surprise that Green advised not to overlook the personnel aspect of digitalisation . “ When you ’ re transforming ,” he said , “ people often get left out of the equation . But the last thing I want to do is alienate anyone as we start this journey , so I make sure that my people have access to the tools , training , and resources to understand these new technologies . They ’ re not employees ; they ’ re team members .”
Improvements to audit processing now occur on an hourly basis . “ The technology is changing ,” Green said . “ What you ’ re
94 August 2021