KOHLER CO .
“ Our 4MW Gen Set , the KT4000 series , is the largest on the market in the world right now . It ’ s really specific to hyperscale data centre operators who are building 100 and 200 megawatt facilities ”
SEAN FARNEY , DIRECTOR , DATA CENTRE MARKETING , KOHLER
A GRACIOUS CUSTOMER EXPERIENCE
“ We want to do things a little bit differently in the industry ,” says Kohler ’ s Director for Data Centre Marketing Sean Farney . “ I bring that perspective as a former customer . We pay attention to our customer ' s needs , particularly around their value chain with many of our products - how we offer them and how we deliver them . It sounds kind of simple , but it ' s complicated ; a big change , and not necessarily what a lot of our customers experience today . Currently it ’ s more of an industrial factory manufacturing experience where your products are ordered and delivered ; but there ' s a lack of customer intimacy . We focus on that intimacy . One of the key components of Kohler culture is driven by our mission statement we are very clear around one of our key goals and that ' s a gracious customer experience . We want to delight our customers , something we ’ ve been doing for 148 years , and if we continue to do that successfully we ’ ll build strong relationships for the future .” datacentremagazine . com 51