DATA CENTRE STRATEGY WATCH NOW
QTS Data Centers: industry leading customer service
Customer-led enhancements include expanding Wi-Fi coverage across data halls, enabling self-service access to maintenance records and adding visitor reservation and badge tracking tools. SDP dashboards have also been redesigned to be more customisable, allowing teams to tailor views and workflows to their operational needs.
These incremental changes add up to a more navigable environment for operations teams managing hybrid estates and multiple colocation sites.
By closing the loop between feedback and product development, QTS signals that customer experience directly shapes platform features and on-site services – aligning with broader industry shifts towards co-creation in digital infrastructure.
Europe, scale and the next phase QTS’ s European expansion, across campuses in the northern Netherlands and the United Kingdom, provides a testing ground for its customer experience strategy at greater scale.
Recent leadership changes – including the appointment of David Robey and Tag Greason as Co-CEOs in April 2025 – come as QTS pushes beyond 90 data centres live or under development, with more than 5GW of contracted power capacity under customer contract.
The decision to export both OSC and SDP to Europe simultaneously signals that QTS views customer experience as a scalable system, not a US-only differentiator.
With markets tightening around sustainability, location and power, QTS’ s bet is that transparent, software-led operations and a responsive support culture will remain decisive factors in customer choice.
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